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Old 11th July 2006, 04:49 PM   #1 (permalink)
Terry Belton
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Default Questions for someone in a ticket office from a novice.

Hi,

I have a new job selling Rail tickets at a travel agents. We have Shere
to issue tickets and Arjis for journey planning. I have been told not to
trust Arjis as it is not always right. I will be on my own next week as
my trainer is on holiday. I have ordered a fares manual as we don't have
one!

Is there anyone in the group prepared to answer questions for me? I can
pay them for their time if need be.

In the mean time, are there any resources online to help me learn the
essential basics by heart? I am struggling to remember all the rules for
ticket issue especially Railcard conditions and ticket validity and time
restrictions. If anyone has some resources on paper I can pay too.

Also, does anyone where can I get a current map of the UK rail network
as my knowledge of railway geography is not fantastic?

Thanks for your time.
--
Terry Belton

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Old 12th July 2006, 02:55 PM   #2 (permalink)
Chris Read
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Default Questions for someone in a ticket office from a novice.


"Terry Belton" <news@notleb.com> wrote:

> Hi,
>
> I have a new job selling Rail tickets at a travel agents. We have Shere
> to issue tickets and Arjis for journey planning. I have been told not to
> trust Arjis as it is not always right. I will be on my own next week as
> my trainer is on holiday. I have ordered a fares manual as we don't have
> one!


(snip)

I just hope, for your sake, that your first customer on Monday morning
doesn't want a Privilege First return from Looe to Largs, using the Sleeper,
and taking advantage of both the Forces Railcard and the Shredded Wheat 'box
tops' offer.........

Chris


 
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Old 13th July 2006, 04:24 PM   #3 (permalink)
Terry Belton
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Default Questions for someone in a ticket office from a novice.

In message <2vGdnSSU8OQh2CjZnZ2dnUVZ8qCdnZ2d@bt.com>, Chris Read
<chris117@> writes
>
>"Terry Belton" <news@notleb.com> wrote:
>
>> Hi,
>>
>> I have a new job selling Rail tickets at a travel agents. We have Shere
>> to issue tickets and Arjis for journey planning. I have been told not to
>> trust Arjis as it is not always right. I will be on my own next week as
>> my trainer is on holiday. I have ordered a fares manual as we don't have
>> one!

>

Thanks everyone for their replies.
>(snip)
>
>I just hope, for your sake, that your first customer on Monday morning
>doesn't want a Privilege First return from Looe to Largs, using the Sleeper,
>and taking advantage of both the Forces Railcard and the Shredded Wheat 'box
>tops' offer.........
>
>Chris
>
>


That should crash ARJIS :-)

I tried to book through to Blackpool North today, Arjis couldn't find a
reservation. Euston to Man Piccadilly was available for £16.50 but not
the £18.50. Now, could I have booked her a seat any other way?

On a lighter note, I had a bird ^H^H^H^H lady come in the other day for
an AP and she leaned over the counter and kissed me when I got her an AP
ticket for less than a 10th of what she was quoted over the phone, even
though she had to start her journey at the crack of dawn...

Then there was 'happy' who thought 28 quid AP return to her destination
was outrageous. I was too scared to reveal the Saver fare in case she
hit me with her hand bag.

However, the burning question still is: Is there anyone who would be
able to offer advice to me on fares?
--
Terry Belton

Please reply in the newsgroup - not via email.
Note: Email to 'news' gets rejected.
 
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