BA Stonewalling...

I have posted before on my attempt to claim under the EU legislation for a
cancelled flight last year. It seems to fit the criteria but BA have more or
less ignored me over the past 7 months. I did receive a £50 voucher while
their "EU Compliance" dept looked into it but that was over 2 months ago.

Since then I have been unable to elicit any response from them whatsoever
despite letters to various departments (even one to Willie Walsh that I
thought might at least get read by somebody with the power to do
something...).

I have written to the Air Transport Users Council and they are looking into
it but is there anything else worth trying at this stage as it annoys me to
be ignored like this, especially when BA is quite capable of sending me
emails about various offers without any problems...

dc

"dc" <dc@dc.co.uk> wrote in message
news:47ab6aed$0$13937$fa0fcedb@news.zen.co.uk...
>I have posted before on my attempt to claim under the EU legislation for a
>cancelled flight last year. It seems to fit the criteria but BA have more
>or less ignored me over the past 7 months. I did receive a £50 voucher
>while their "EU Compliance" dept looked into it but that was over 2 months
>ago.
>
> Since then I have been unable to elicit any response from them whatsoever
> despite letters to various departments (even one to Willie Walsh that I
> thought might at least get read by somebody with the power to do
> something...).
>
> I have written to the Air Transport Users Council and they are looking
> into it but is there anything else worth trying at this stage as it annoys
> me to be ignored like this, especially when BA is quite capable of sending
> me emails about various offers without any problems...

Small Claims Court? That often gets these people moving.

"dc" <dc@dc.co.uk> wrote in message
news:47c062f9$0$21099$da0feed9@news.zen.co.uk...
> Another day another letter from BA.. Today I got a letter apologising for
> not including the £50 vouchers they promised while they looked into my
> claim. The only thing is they had already sent me £50 vouchers at the
> time..
>
> You can only hope that the admin management and the maintenance management
> don't share office space...
>
> dc

dc: It's time to sueeeeee..... file now in the small claims court...

I've read in The Times today that the EU is supposedly beefing up its law
concerning payments for cancelled flights. Apparently the onus is to be
changed to the airline having to show why it shouldn't be liable under the
legislation...

Probably won't help me but at least the law might be given some teeth now..

dc



"dc" <dc@dc.co.uk> wrote in message
news:47daa870$0$21854$db0fefd9@news.zen.co.uk...
>I received another reply from Customer Complaints which was worded just as
>before; that they are not liable under EU law because unplanned maintenance
>falls outside the scope of it..
>
> I have resent my letter showing some cases in Europe where such cases have
> been found to be within the law. I don't expect much in reply although I
> have complained to the Air Transport Users Council who I guess (and I may
> be pre-empting things here) are going to be like all these organisations,
> namely as much use as a chocolate teapot...
>
> Incidentally, I have copied letters to Willie Walsh and haven't had any
> reply beyond standard responses thanking me for my letter...
>

I haven't heard back from BA about my EU compensation scheme claim lately.
Do you think they've got anything else on their plate to deal with first??

DC


"dc" <dc@dc.co.uk> wrote in message
news:47dbd527$0$10635$fa0fcedb@news.zen.co.uk...
> I've read in The Times today that the EU is supposedly beefing up its law
> concerning payments for cancelled flights. Apparently the onus is to be
> changed to the airline having to show why it shouldn't be liable under the
> legislation...
>
> Probably won't help me but at least the law might be given some teeth
> now..
>
> dc
>
>
>
> "dc" <dc@dc.co.uk> wrote in message
> news:47daa870$0$21854$db0fefd9@news.zen.co.uk...
>>I received another reply from Customer Complaints which was worded just as
>>before; that they are not liable under EU law because unplanned
>>maintenance falls outside the scope of it..
>>
>> I have resent my letter showing some cases in Europe where such cases
>> have been found to be within the law. I don't expect much in reply
>> although I have complained to the Air Transport Users Council who I guess
>> (and I may be pre-empting things here) are going to be like all these
>> organisations, namely as much use as a chocolate teapot...
>>
>> Incidentally, I have copied letters to Willie Walsh and haven't had any
>> reply beyond standard responses thanking me for my letter...
>>
>
>

BA misplaced it..


"tim (not at home)" <tims_new_home@yahoo.co.uk> wrote in message
news:65rs5rF2h2e2mU1@mid.***************...
>
> "dc" <dc@dc.co.uk> wrote in message
> news:47f79ab1$0$10645$fa0fcedb@news.zen.co.uk...
>>I haven't heard back from BA about my EU compensation scheme claim lately.
>>Do you think they've got anything else on their plate to deal with first??
>
> did you forget the smiley
>
> tim
>
>
>