WizzAir schedule changes

I booked with Wizz Air in January to travel LTN-BUD in August of this
year.

I have just received an e-mail from Wizz, notifying me of changes in
flight times.
The new flight times are unacceptable to me (depart 19:50 from LTN,
return 06:00 from BUD) and so I intend to cancel.
Looking at the small print on the web site, I believe I have the option
to cancel if the airline changes the flight times.

Here's the problem:

To *accept* the new schedule change, I just have click a link in the
e-mail.
To *cancel* the booking, I need to phone a call centre. In Hungary.

Surely they should provide an e-mail link to not accept the new
schedule?

Bruce

In message <1142250863.604761.48270@u72g2000cwu.. com>, at
03:54:23 on Mon, 13 Mar 2006, bruce_phipps@my-deja.com remarked:
>To *accept* the new schedule change, I just have click a link in the
>e-mail.
>To *cancel* the booking, I need to phone a call centre. In Hungary.
>
>Surely they should provide an e-mail link to not accept the new
>schedule?

Should? Only if they want to be more customer friendly and maybe more
likely to get your business next time. Or perhaps they don't want to
think that far ahead.

Altering the schedule is an internal issue for them, cancelling the
booking will require them to send you a refund. Perhaps that's why they
want you to use the call centre.

When I had a simple problem with an online booking for Czech Airlines
(not a traditional low-cost carrier) I had to call Prague to sort it
out. Of course, I use a telecoms carrier where it's only 5p a minute and
no more expensive than calling the UK with BT.
--
Roland Perry

I called them from work. The lady at the Wizz call centre didn't speak
perfect English but I managed to cancel OK (I think).

Bruce