Delay question

Hello all,

On 20th July we arrived at Manchester at 08:00 for a 10:00 flight to be told
it wouldn't leave until 14:00. We were immediately given food vouchers and
handed a letter by the handling agent explaining it was due to operational
reasons and not weather or anything.

Can we do anything with the letter? I mean, 4 hours isn't much of a delay
but with the new EU rules etc. I have become a bit lost since I don't fly
quite as much as I used to.

Should we speak to our travel insurer or somebody else and can we expect
anything to come of doing so?

TIA

Resenär

"resenär" <resener@noreplies.bymail> wrote in message
news:C7WcnUTB9d7OCm7fSa8jmw@karoo.co.uk...
> Hello all,
>
> On 20th July we arrived at Manchester at 08:00 for a 10:00 flight to be
> told it wouldn't leave until 14:00. We were immediately given food
> vouchers and handed a letter by the handling agent explaining it was due
> to operational reasons and not weather or anything.
>
> Can we do anything with the letter? I mean, 4 hours isn't much of a delay
> but with the new EU rules etc. I have become a bit lost since I don't fly
> quite as much as I used to.

For a 4 hour delay you are entitled to food.

For a 5 hour delay on the outbound you are entitled to cancel
and have your money back, even if you have complete part of
the journey

>
> Should we speak to our travel insurer or somebody else and can we expect
> anything to come of doing so?

Insurance usually gives you 25 quid for a delay of n hours.
Is it worth the aggro in claiming (even if n is less an 4)?

tim

"tim (moved to sweden)" <tim_in_sweden2005.uk> wrote in message
news:3lhp08F12qcc9U1@...
>
> "resenär" <resener@noreplies.bymail> wrote in message
> news:C7WcnUTB9d7OCm7fSa8jmw@karoo.co.uk...
>> Hello all,
>>
>> On 20th July we arrived at Manchester at 08:00 for a 10:00 flight to be
>> told it wouldn't leave until 14:00. We were immediately given food
>> vouchers and handed a letter by the handling agent explaining it was due
>> to operational reasons and not weather or anything.
>>
>> Can we do anything with the letter? I mean, 4 hours isn't much of a delay
>> but with the new EU rules etc. I have become a bit lost since I don't fly
>> quite as much as I used to.
>
> For a 4 hour delay you are entitled to food.
>
> For a 5 hour delay on the outbound you are entitled to cancel
> and have your money back, even if you have complete part of
> the journey
>
>>
>> Should we speak to our travel insurer or somebody else and can we expect
>> anything to come of doing so?
>
> Insurance usually gives you 25 quid for a delay of n hours.
> Is it worth the aggro in claiming (even if n is less an 4)?
>
> tim

I'm not really fussed. We did get there, not too late, and had a good
journey otherwise, but it was long haul and the EU legislation about delays
does pay more for longhaul but I don't know for how long you should be
delayed.

Thanks

Resenär