 flight delay
<jude123@whoever.com> wrote in message
news:1109158553.497226.221390@l41g2000cwc. o...
> thanks for the help. I phoned the number you've given and they were
> very polite but to be honest not very helpful. Also phoned
> ABTA...ditto - just advised me to contact the airline. Did this and
> got absolutely nowhere. Spoke to a very patronising woman who said I
> was entitled to nothing but could write in and complain if I wish.
> Notices are apparently displayed in all airports informing passengers
> of their rights and we should have looked for them. I think if I try
> and pursue this further, it will just wind me up ....will let myself
> chill for a couple of days and then decide
>
The best thing to do is mentally expect to get nothing, and then start a
little letter writing campaign to try and see how far you can get.
Phoning anyone on an issue like this is a waste of time.
Was is part of a package holiday ? Was the tour operator an ABTA member ?
If so it is simple.
1) Write to the tour operator enclosing a copy of the leaflet printed from
the link someone else posted and full details of your claim. It is important
to state somewhere in your first letter that the delay was due to technical
problems so that they can dispute that if they choose to.
2) They must answer your letters within 14 days.
3) After a few letter exchanges where they will probably offer you nothing
you write to abta for details of their arbitration process.
4) Going to arbitration will cost you about 80 GBP (from memory) which you
get back when you win
5) Your case sounds simple and you should win.
The whole process might well take a few months.
If you don't like writing letters - give up now. | 
