Oyster Refunds

Arrgh.

Just got off the phone after a long session of being bounced around
trying to get a refund for an incomplete journey between Euston and
Watford Junction. Don't get me wrong, the helpline staff seemed
helpful enough, but the first had no idea about Oyster being valid to
Watford Junction, and then giving me an internal telephone number to
the refunds department who all then kicked me back to the end of the
queue of the automated system as soon as they realised what had
happened.

The final attempt resulted in me finding out that to get a refund via
cheque (I only regularly use Oyster for bus journeys...so nominating a
station is no good for me), apparently now has a £5 admin
charge!....which is news to me, and makes it pretty useless for
incomplete journey resolution.

*sigh*

Sometimes, I really, really, really despise this Oyster system.

> Sometimes, I really, really, really despise this Oyster system.

To be fair, it's probably not the system but the people implementing it
that's the problem. I'm often in the opposite situation to you, where I'd
rather have Customer Charter refunds issued directly to my Oyster Card but
instead receive paper vouchers through the post which I then have to take to
a ticket office and get them credited to the card there.

dB wrote:

> The paper vouchers are inconvenient for those of us who do regularly use the
> underground, so why don't they give people the option of chosing their
> preferred method of refunds?

They used to but they seem to have stopped (I've certainly received
discounts as Oyster Credits on one occasion). Presumably it caused
some problems.

--
Each day a man watched a donkey walk past a high wood fence with one
plank removed. Each day he saw a nose, then the ears, then the neck,
forequarters, back and finally the tail. He pondered this for a time
and eventually declared. “I understand now. The nose causes the tail”