British Airways

"Michael G" <michael@xxnw-data.net> wrote in message
news:d2rv2l$944$1@news8.svr.pol.co.uk...

> Most airlines have worked out that it is more convenient
> for passengers to be boarded by rows so that people who
> sit close to the front of the plane don’t impede passengers
> trying to find their seats at the rear. Your staff at LGW
> have not grasped this simple concept.

No, you're the one who hasn't grasped the concept. If the passengers seated
in the front were to board first, then they would block the aisles for those
passenegers with seats at the back of the plane while they stowed their
carry-ons. When the passegners seated at the back board first, they quickly
make their way to the back since they've no reason to loiter around the
front.

That's why boarding is done from back to front when it's not done as a
free-for-all.

> I could not find any space in the overhead lockers to stow
> our coats and carry-on bags.

This is not unusual if you're travelling on a full flight and you let
everyone else board before you. This is also why many airlines, when
boarding planes from back to front, will make an exception for first class
passengers and those with special status in the airline's frequent flyer
program.

You waited to long to board based on flawed logic and suffered the
consequence.

> But the story is not finished yet! A “meal” was served -
> but not to me! A stewardess passed a meal to my wife in
> the window seat, gave a meal to the man sitting next to me
> on the aisle, and ignored me.

> When I left the plane I complained to Sally Hill that I had
> not had a meal.

Why didn't you get their attention while they were busy ignoring you?

What did you expect them to do once the flight was over?

> ... the last time I flew on BA was in March 2002,
> to Montreal, and I wrote a letter of complaint to Mr.
> Eddington then about your company’s incompetence.

> I guarantee that I will walk, drive, take taxis, crawl,
> swim, and do anything else rather than fly on British
> Airways again.

So you flew BA in 2002, complained and flew BA again. Why should BA believe
your guarantee now?

Richard

"Richard" <this@is.invalid> wrote in message
news:d2s3e2$aft$1@dns3.cae.ca...
> "Michael G" <michael@xxnw-data.net> wrote in message
> news:d2rv2l$944$1@news8.svr.pol.co.uk...

<< No, you're the one who hasn't grasped the concept......Blah blah blah>>

Just as well you didn't come here for a drop of sympathy.

"Michael G" <michael@xxnw-data.net> wrote in message
news:d2rv2l$944$1@news8.svr.pol.co.uk...

> April 1, 2005
>
> Mr.Martin Broughton
> Chairman
> British Airways PLC

In common with most chairmen of listed companies, Martin Broughton is a
*non-executive* director. He will have little or no involvement in the
day-to-day operation of the company.

You would be much better advised to take up your case with an executive
director, such as the CEO, Rod Eddington, or the Operations Director, Mike
Street.

Ian

Richard wrote:
> "Michael G" <michael@xxnw-data.net> wrote in message
> news:d2rv2l$944$1@news8.svr.pol.co.uk...
>
>
>>Most airlines have worked out that it is more convenient
>>for passengers to be boarded by rows so that people who
>>sit close to the front of the plane don’t impede passengers
>>trying to find their seats at the rear. Your staff at LGW
>>have not grasped this simple concept.
>
>
> No, you're the one who hasn't grasped the concept. If the passengers seated
> in the front were to board first, then they would block the aisles for those
> passenegers with seats at the back of the plane while they stowed their
> carry-ons. When the passegners seated at the back board first, they quickly
> make their way to the back since they've no reason to loiter around the
> front.
>
> That's why boarding is done from back to front when it's not done as a
> free-for-all.
>
>
>>I could not find any space in the overhead lockers to stow
>>our coats and carry-on bags.
>
>
> This is not unusual if you're travelling on a full flight and you let
> everyone else board before you. This is also why many airlines, when
> boarding planes from back to front, will make an exception for first class
> passengers and those with special status in the airline's frequent flyer
> program.
>
> You waited to long to board based on flawed logic and suffered the
> consequence.
>
>
>>But the story is not finished yet! A “meal” was served -
>>but not to me! A stewardess passed a meal to my wife in
>>the window seat, gave a meal to the man sitting next to me
>>on the aisle, and ignored me.
>
>
>>When I left the plane I complained to Sally Hill that I had
>>not had a meal.
>
>
> Why didn't you get their attention while they were busy ignoring you?
>
> What did you expect them to do once the flight was over?
>
>
>>... the last time I flew on BA was in March 2002,
>>to Montreal, and I wrote a letter of complaint to Mr.
>>Eddington then about your company’s incompetence.
>
>
>>I guarantee that I will walk, drive, take taxis, crawl,
>>swim, and do anything else rather than fly on British
>>Airways again.
>
>
> So you flew BA in 2002, complained and flew BA again. Why should BA believe
> your guarantee now?
>
> Richard
>
>


Actually Delta has adopted a strange structure that appears to spread
out the boarding areas. I still cannot understand it but apparently
their computer does.

"Ian F." <cisdfnde@m> wrote in message
news:3bdk25F6f0r9nU1@...
> "Michael G" <michael@xxnw-data.net> wrote in message
> news:d2rv2l$944$1@news8.svr.pol.co.uk...
>
>> April 1, 2005
>>
>> Mr.Martin Broughton
>> Chairman
>> British Airways PLC
>
> In common with most chairmen of listed companies, Martin Broughton is a
> *non-executive* director. He will have little or no involvement in the
> day-to-day operation of the company.
>
> You would be much better advised to take up your case with an executive
> director, such as the CEO, Rod Eddington, or the Operations Director, Mike
> Street.
>
> Ian
>

Rod Eddington announced his intention to leave BA some
time ago, in any event the chances that your complaint would reach the
CEO's desk are minimal.

Keith

"Frank F. Matthews" <frankfmatthews@houston.> wrote in message
news:DTg4e.10560$Xp.8426@tornado.texas....

> Actually Delta has adopted a strange structure that appears to spread
> out the boarding areas. I still cannot understand it but apparently
> their computer does.

Is this perhaps in situations where they have passengers boarding the plane
through multiple jetways?

Richard

"Richard" <this@is.invalid> wrote in message
news:d2s3e2$aft$1@dns3.cae.ca...
> "Michael G" <michael@xxnw-data.net> wrote in message
> news:d2rv2l$944$1@news8.svr.pol.co.uk...
>
>> Most airlines have worked out that it is more convenient
>> for passengers to be boarded by rows so that people who
>> sit close to the front of the plane don't impede passengers
>> trying to find their seats at the rear. Your staff at LGW
>> have not grasped this simple concept.
>
> No, you're the one who hasn't grasped the concept. If the passengers
> seated
> in the front were to board first, then they would block the aisles for
> those
> passenegers with seats at the back of the plane while they stowed their
> carry-ons. When the passegners seated at the back board first, they
> quickly
> make their way to the back since they've no reason to loiter around the
> front.
>
> That's why boarding is done from back to front when it's not done as a
> free-for-all.

I thought this is what he ws complaining about, that they let people board
willy-nilly, rather than loading the rear passengers first?

ant

"ant" <ant_kNOT@geocities.com> wrote in message
news:3bdntcF6ernpfU1@...
>
> "Richard" <this@is.invalid> wrote in message
> news:d2s3e2$aft$1@dns3.cae.ca...
>> "Michael G" <michael@xxnw-data.net> wrote in message
>> news:d2rv2l$944$1@news8.svr.pol.co.uk...
>>
>>> Most airlines have worked out that it is more convenient
>>> for passengers to be boarded by rows so that people who
>>> sit close to the front of the plane don't impede passengers
>>> trying to find their seats at the rear. Your staff at LGW
>>> have not grasped this simple concept.
>>
>> No, you're the one who hasn't grasped the concept. If the passengers
>> seated
>> in the front were to board first, then they would block the aisles for
>> those
>> passenegers with seats at the back of the plane while they stowed their
>> carry-ons. When the passegners seated at the back board first, they
>> quickly
>> make their way to the back since they've no reason to loiter around the
>> front.
>>
>> That's why boarding is done from back to front when it's not done as a
>> free-for-all.
>
> I thought this is what he ws complaining about, that they let people board
> willy-nilly, rather than loading the rear passengers first?
>
> ant
>

More like they were boarding by rows as is the norm and he missed it.

BA are not perfect but the aircrew are certainly not rude.

As for the luggage. Complete rubbish, they can't wait to get it out of the
way and the cabin secure. If it was a problem it should have been in the
hold.

JRs

"ant" <ant_kNOT@geocities.com> wrote in message
news:3bdntcF6ernpfU1@...

> I thought this is what he ws complaining about, that they let people board
> willy-nilly, rather than loading the rear passengers first?

Actually, considering the way he phrased it ("As our seats were at the rear
of the plane we waited until most other passengers had boarded") it seemed
to me that he expects airplanes force those in the rear to board last.

I just feel he's making a big fuss over nothing. So what if they let
everyone board at once? He had just as much time to find his way onto the
plane as everyone else. He's the one who decided to wait until most of the
other passengers had boarded. No one was holding him back.

Richard

"Richard" <this@is.invalid> wrote in message
news:d2semf$ftb$1@dns3.cae.ca...
> "ant" <ant_kNOT@geocities.com> wrote in message
> news:3bdntcF6ernpfU1@...
>
> > I thought this is what he ws complaining about, that they let people
board
> > willy-nilly, rather than loading the rear passengers first?
>
> Actually, considering the way he phrased it ("As our seats were at the
rear
> of the plane we waited until most other passengers had boarded") it seemed
> to me that he expects airplanes force those in the rear to board last.
>
> I just feel he's making a big fuss over nothing. So what if they let
> everyone board at once? He had just as much time to find his way onto the
> plane as everyone else. He's the one who decided to wait until most of the
> other passengers had boarded. No one was holding him back.
>
> Richard

Yer right.
And I've seen *very few* rude FA's on any airline. But most seem to get a
bit testy when someone gets loud & obnoxious.