Customer Service

Hi

Im currently studying for my A Level travel and tourism and i need to
find out what clients think makes a good company representative in the
travel industry. So if you have any ideas, views or opinions that will
be great.

Thank you!

EMZ

Honesty and follow up on details.
"EMZ" <sekuchii_monsoon@m> wrote in message
news:8f9937e0.0402040403.1925ede@co m...
> Hi
>
> Im currently studying for my A Level travel and tourism and i need to
> find out what clients think makes a good company representative in the
> travel industry. So if you have any ideas, views or opinions that will
> be great.
>
> Thank you!
>
> EMZ

KNOW you product, study geography, and if you don't know something, ask
someone who des.

One word - SERVICE.

Really service your customer: return calls, quotes, follow up and listen.

EMZ wrote:
> Hi
>
> Im currently studying for my A Level travel and tourism and i need to
> find out what clients think makes a good company representative in the
> travel industry. So if you have any ideas, views or opinions that will
> be great.
>
> Thank you!
>
> EMZ

Take care of your customer to your fullest ability, then you will
build a customer base.

As others have said, follow up on the details. For example: just because the
cruise line forwards all the travel documents to you to pass on to your client
do not assume that all is in order, review them before passing them on. I have
had situation where change in itinerary was made, no problem for me, but agent
never noticed or bothered to call as well as missing passenger information such
as past passenger ID number.

Frank

>Im currently studying for my A Level travel and tourism and i need to find out
what clients think makes a good company representative in the travel industry.

Proper use of the English language?


"Anything that doesn't kill you,,,,,,,just hurts a hell of a lot" JLP20