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Old 8th April 2008, 07:30 PM   #1 (permalink)
Tom K
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Default Airlines poor ratings


"MikeinPA" <rmw19372-newsm> wrote in message
news:v1TKj.3703$3w2.454@trnddc05...
> The customer facing employees have always done a great job and strive to
> make my flight as pleasant as possible. I think the poor ratings have to
> do with ground crews that really don't care because they don't have to
> deal with irate customers. Delays, missing/lost baggage or just waiting
> for baggage to show up on the carousel has a lot to do with the *behind
> the scenes* workers.


Delays are often airport related, not just airline related.

--Tom


 
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Old 13th April 2008, 10:45 AM   #2 (permalink)
Becca
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Default Airlines poor ratings

Brian K wrote:

> So, I still look forward to flying. It's just my opinion but I feel that
> Continental employees are a little more sensitive to the needs of
> seniors and disabled passengers. I almost always fly at off-peak times.
> Not only does it cost less but I think that everyone at the airport and
> on the plane tends to be more mellow and less grumpy.


Continental is my favorite airline, and I have never found a reason to
complain. I missed a flight, so they booked me for the next day and
they did not charge me. Maybe the person I talked to was just in a good
mood that day.

TSA's regulations and restrictions, and the long lines at security, have
made air travel much less fun. This makes driving to a cruise look more
inviting.

Becca
 
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