Another Whiner Story

[Rosalie B.]

Warren <oceanvoyager_nyc**********m> wrote:

>On Jun 30, 7:45*am, Rosalie B. <gmbeas...@***************> wrote:
>
>> We've had three upgrades on HAL, and only one of them was satisfactory
>
>You do realize that your TA can indicate on your reservation that you
>aren't interested in an upgrade or you will not accept upgrades
>without approving them, don't you?

In the first instance either they didn't ask or the TA did not so
indicate. We had gone to a great deal of trouble to fix the booking
so that I would not have to change cabins and if they asked the TA,
she didn't ask us and didn't tell them not to change nor did she
consult us. And this wasn't even a case of our being on the road
traveling to the embarkation site.

>On our recent cruise on Solstice we were upgraded three times and
>offered a fourth. I was consulted every step of the way and was not
>upgraded until I gave the OK. I declined the final upgrade.
>
>There is no rule that says you must take an upgrade or lose control of
>your booking.
>
>Warren

[Nonny]

"Rosalie B." <gmbeasley@***************> wrote in message
news:jruk45528qt91jgnmukjj3aci1fa81lgn3@********...
> Warren <oceanvoyager_nyc**********m> wrote:
>
>>On Jun 30, 7:45 am, Rosalie B. <gmbeas...@***************> wrote:
>>
>>> We've had three upgrades on HAL, and only one of them was
>>> satisfactory
>>
>>You do realize that your TA can indicate on your reservation
>>that you
>>aren't interested in an upgrade or you will not accept upgrades
>>without approving them, don't you?
>
> In the first instance either they didn't ask or the TA did not
> so
> indicate. We had gone to a great deal of trouble to fix the
> booking
> so that I would not have to change cabins and if they asked the
> TA,
> she didn't ask us and didn't tell them not to change nor did she
> consult us. And this wasn't even a case of our being on the
> road
> traveling to the embarkation site.
>
>>On our recent cruise on Solstice we were upgraded three times
>>and
>>offered a fourth. I was consulted every step of the way and was
>>not
>>upgraded until I gave the OK. I declined the final upgrade.
>>
>>There is no rule that says you must take an upgrade or lose
>>control of
>>your booking.
>>
>>Warren

We were "upgraded" without my knowledge on a cruise out of
Seattle. . . right out of the handicapped cabin I'd reserved to
one about half the size that Mrs. Nonny's scooter wouldn't even
fit inside. The purser was adamant that I'd not reserved the
handicapped cabin and I confess to not reviewing the paperwork
against the onboard reservations I'd made. They had been simply
for a handicapped balcony cabin and no specific cabin had been
assigned. After 3-4 visits to the Purser's desk, I was in a bad
mood, shall we say, and the Purser offered to put me ashore if we
were so upset.

I finally located the actual photocopy of the reservation I'd made
on the ship and returned for a final go-round. It clearly said:
Wheelchair, Handicapped in a handwritten note. That did it- I had
PROOF of their mix-up. They asked us to wait in our cabin and
contacted the people in the 4 or 6 handicapped cabins aboard the
ship to see if they would switch with us. They offered them a
$100 onboard credit and our "upgrade" cabin.

The most irritating thing was that the couple who took them up on
the offer were in their late 20's to early 30's and in seemingly
perfect health. The gal giggled to Mrs. Nonny when we made the
switch that they'd been advised by friends to always request a
handicapped cabin, since it was bigger.

--
Nonny

.. . . on a darned diet
and ready to chew off
my own elbows.