 Customer Service
"EMZ" <sekuchii_monsoon@************> wrote in message
news:8f9937e0.0402040402.22981cda@*****************c om...
> Hi
>
> Im currently studying for my A Level travel and tourism and i need to
> find out what clients think makes a good company representative in the
> travel industry. So if you have any ideas, views or opinions that will
> be great.
>
> Thank you!
>
> EMZ
Well, in my opinion:
* The customer is always right.
* Always be nice, especially when the customer isn't.
* When things for the customer go badly, apologize with sincerity.
* Say "Please", "Thank you", Mr. & Mrs. or Ms.
* Smile.
* Thank the customer for his business each time.
How's that for starters?
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