Continental Airlines Complaint - A Newspaper article

"Bryce" <fukuzzz@takethisout.m> wrote in message news:G8Jab.2595$8b1.43254@news.uswest.net...
> That's funny that she assumes it was because of her race or ethnicity. Maybe
> the attendant was just in a y mood? And if that's the case now, it's
> pretty sad when we can sue someone just for being in a y mood.
>
Who said anybody was being sued. All it said is a complaint was filed. There
is no indication that the complaint was "filed" to anybody other than Continental
managment. In that case, I don't care if it's PMS on the part of the gate agent
or a corporate pattern of racial discrimination, I'd file a complaint with the management
too.

We all know what "complaint" means. It usually ends with monetary
entitlement.


"Ron Natalie" <ron@sensor.com> wrote in message
news:3f6b65f5$0$223$9a6e19ea@news.newshosting.com. ..
>
> "Bryce" <fukuzzz@takethisout.m> wrote in message
news:G8Jab.2595$8b1.43254@news.uswest.net...
> > That's funny that she assumes it was because of her race or ethnicity.
Maybe
> > the attendant was just in a y mood? And if that's the case now,
it's
> > pretty sad when we can sue someone just for being in a y mood.
> >
> Who said anybody was being sued. All it said is a complaint was filed.
There
> is no indication that the complaint was "filed" to anybody other than
Continental
> managment. In that case, I don't care if it's PMS on the part of the
gate agent
> or a corporate pattern of racial discrimination, I'd file a complaint with
the management
> too.
>
>

More wasted court time and tax payer money. Any lawyer that takes this
case should be immediately disbarred.


TFK

I'm a relatively clean cut white male and used to frequently travel in a
business suit. Many times I was treated the same way - accused of
everything from having a fradulently obtained ticket, to being a terrorist,
to trying to go in before I was supposed to. I didn't even think of suing,
but over time I made a major effort to avoid air travel like the plague.


"TFK" <kwarynm> wrote in message
news:39bfbe85.0309191441.3b75551b@c om...
> More wasted court time and tax payer money. Any lawyer that takes this
> case should be immediately disbarred.
>
>
> TFK

I guess the key word is 'relatively'

"Peter Gottlieb" <178048316@icq.net> wrote in message
news:oaMab.44609$BS1.19118650@news4.srv.hcvlny.cv. net...
> I'm a relatively clean cut white male and used to frequently travel in a
> business suit. Many times I was treated the same way - accused of
> everything from having a fradulently obtained ticket, to being a
terrorist,
> to trying to go in before I was supposed to. I didn't even think of
suing,
> but over time I made a major effort to avoid air travel like the plague.
>
>
> "TFK" <kwarynm> wrote in message
> news:39bfbe85.0309191441.3b75551b@c om...
> > More wasted court time and tax payer money. Any lawyer that takes this
> > case should be immediately disbarred.
> >
> >
> > TFK
>
>

"Bryce" <fukuzzz@takethisout.m> wrote in message news:pYJab.30$oQ1.30506@news.uswest.net...
> We all know what "complaint" means. It usually ends with monetary
> entitlement.
>
So, if Continental choses to compensate for bad service, what's the problem?
I'd applaud them for it. It's rare that most airlines do anything above their
statutory requirements to deal with customer service failures.

Service?

Sure.

Race, ethnicity? NO!



"Ron Natalie" <ron@sensor.com> wrote in message
news:3f6f0b7b$0$51842$9a6e19ea@news.newshosting.co m...
>
> "Bryce" <fukuzzz@takethisout.m> wrote in message
news:pYJab.30$oQ1.30506@news.uswest.net...
> > We all know what "complaint" means. It usually ends with monetary
> > entitlement.
> >
> So, if Continental choses to compensate for bad service, what's the
problem?
> I'd applaud them for it. It's rare that most airlines do anything above
their
> statutory requirements to deal with customer service failures.
>
>

I am a Continental employee and we have an incredibly diverse work
group and this article is absolutely ridiculous! I work in customer
service and deal with customers having a bad day all day long but
would never accuse them of being prejudice! We all need to be more
sensitive of people from different ethnic backgrounds but this sort of
frivilous action does nothing to further their cause! I have worked
the gate for years and we do have agents that tell people to go to the
back of the line which sometimes should be done with more tact but we
are not all perfect and some days just wear on you! Courtesy is a two
way street!

Continental Airlines Employee

<whitchcock@austin.> wrote in message news:qvo6ovcti6r6gv7de2c9ve5s81ldcvk3t2@...
> sometimes should be done with more tact but we
> are not all perfect and some days just wear on you! Courtesy is a two
> way street!

If it's a two way street, you can give me back the $600 I paid for
a ticket. I hold you to a higher standard than I do the customers.
ing to your management of a perceived problem, is certainly
within the rights of any customer. If you don't like it, get a job
outside the service industry where you don't have to deal with customers.

>
>If it's a two way street, you can give me back the $600 I paid for
>a ticket. I hold you to a higher standard than I do the customers.
>ing to your management of a perceived problem, is certainly
>within the rights of any customer. If you don't like it, get a job
>outside the service industry where you don't have to deal with customers.
>
You paid $600 for your flight, not for the right to be rude!

Continental Airlines Employee