US Airways is predatory. My advice: Do not fly on US Airways.

mnc@admin.u.nu (Miguel Cruz) wrote in message

> Ray Lozano <raylozano@eudoramail.com> wrote:
> > US Airways is an example of big business gone bad.

> >
> I don't get it. You didn't have your travel documents, which are required by
> law. You then went out and bought one-way tickets on a different airline
> rather than following the instructions given by the USAir person to contact
> your travel agency.
>
> If you had called the travel agency they could have gotten you on the next
> USAir flight, possibly at a cost of $700 but definitely not at a cost of
> $4800.
>
> Also, if you had talked with anyone about your plan to purchase the one-way
> tickets on American they could have told you that your USAir return tickets
> would be voided by failure to use the outbound.
>
> And now you want USAir to pay you thousands of dollars?
>
This guy is either (in rough order of probablity)

- brainwashed union thug who wants to blame US Airways for his own
failure at life.

- cyber-squatter who registered usairways dot whatever and tried to
sell it to them on the threat of posting bad info about it. And was
turned down

- illiterate guy who who is pissed off at USAirways for his own
failures to read the directions.

People like this are why stuff costs so much. I travel by air
monthly, if no weekly. I follow the rules and never have a problem/

"Ray Lozano" <raylozano@eudoramail.com> wrote in message
news:ViH8b.46$Sl4.59697220@newssvr30.news.prodigy. com...
> pacefsc@msn.com (SP Cook) wrote in
> >>
> > This guy is either (in rough order of probablity)
> >
> > - brainwashed union thug who wants to blame US Airways for his own
> > failure at life.
>
> Wrong. Self-employed. Upper tax bracket.

Obviously by dumb luck, being an idiot savant or inheritance. Your crisis
management skills are lacking.

> > - cyber-squatter who registered usairways dot whatever and tried to
> > sell it to them on the threat of posting bad info about it. And was
> > turned down
>
> Wrong. Bought usairways.tv domain last weekend. Looks like US Airways
> went to sleep or couldn't afford to buy it from Network Solutions.

Or did not care. One can not buy every similar domain on the planet.
>
> > - illiterate guy who who is pissed off at USAirways for his own
> > failures to read the directions.
>
> If you think I'm illiterate, you haven't read my other posts. 100 to 1 I
> went to a better college than you.

First you are high-income. Now you are better educated. You acted like a
snob, post like one and deserve little credit for blaming othersw fror your
mistakes and lack of planning. Do they teach that at Yale? (Or wherever?)
>
> > People like this are why stuff costs so much. I travel by air
> > monthly, if no weekly. I follow the rules and never have a problem/
>
> You deserve a medal.

Anyone who has to fly these days deserves a medal. the wasted time, the
removing of clothing, the lines, the pushing, the.... well, general
hassle... is just horrible. I've got 125,000 miles so far this year, and
have never had a problem, though. I take my documents with me when I go to
the airport.

Robert <robert@m> wrote in message news:<f9e6mvgog3j86q9uvhcvpls0a47d88b19s@>. ..
> Ray off.
>
> It was your own fault.
>
> You deserve all of it for having your head up ypur colon.

Jeez. If your going to dump on someone, at least take the time to
proofread, you idoit.

"Ray Lozano" <raylozano@eudoramail.com> wrote in message
news:Gc%8b.411$_d1.323@newssvr23.news.. ..
> "David Eduardo" <radiodavidm> wrote in
> news:JOO8b.250$BP4.35898514@newssvr14.news.prodigy .com:
>
> You're on track to do nearly 200,000 miles this year. Your air travel
> experience far exceeds mine and most others, I would guess. For the rest
> of us with less mileage, we are more prone to making travel mistakes.
> For mine, US Airways gouged me.

Good comment, and back to the real issue.

I have virtually given up on non-refundable, unchangable fares. The rules on
them set one up for expereinces like yours. Some airlines will have a $100
or similar "change fee" to rebook withn a narrow window. However, I have
found the hassles and problems to be far too tedious, even on airlines where
I have platinum status or above (those being the ones tht you would think to
be unwilling to irritate a repeat customer). I suppose it is a reflection of
the pressure to not make precedent setting exceptions.

Some airlines, American being one, have given considerable leeway to gate
and ticket agents to work out problems. I have experienced this on severl
occasions, but find that groveling on may part is usually necessary to "win
them over."

I can see how the willingness of US Air to blame the Jamaican rules and regs
could be an easy out for them. The correct response would have been, "You
can't travel without the documents. For a change fee, we can get you on
another flight as soon as there is space, and you can go get your
documents." Not having been there, I do not know how either you or the agent
behaved. If I meet resistence form an agent, I ask for a supervisor and
request "some way we can resolve this so we are both happy."

>
> My argument, above all, is that airlines should treat their customers
> better than they do. Unfortunately, current political conditions allow
> poor airlines to stay in business. If and when there is a shakeout in
> the airline industry, the remaining airlines will be forced to compete
> for customers and provide better service.

Airlines operate busses with wings. Complaining to most is like blaming the
bus driver because you missed your stop. In other words, futile.
>
> P.S. Aren't Puerto Rico, Cuba, Cancun, Guatemala, and Belize considered
> Caribbean AND Latin American?

"Latin America" is generally considered to be the group of nations that
speak Latin-derived languages, although many take it to be anything south of
the US. The English and Dutch speaking islands in the Caribbean are not
Latin American; Cuba, PR, etc, are. Guatemala has far more coastline on the
Pacific, so it is safe to say it is not "Caribbean" at all.

Guatemala, Mexico and even Belize, would not be considered Caribbean; Mexico
is North American and the other two are Central American. Some would argue
that Belize, mostly English speaking (although lots of Spanish and a
vernacular, Garofono are spoken) is not Latin American, either. I am sure
Jamaicans would not consider themselves Latins.

"David Eduardo" <radiodavidm> wrote in message news:<yp29b.134$8O1.8928508@newssvr14.news.prodigy .com>...
[snip]
> I can see how the willingness of US Air to blame the Jamaican rules and regs
> could be an easy out for them. The correct response would have been, "You
> can't travel without the documents. For a change fee, we can get you on
> another flight as soon as there is space, and you can go get your
> documents." Not having been there, I do not know how either you or the agent
> behaved. If I meet resistence form an agent, I ask for a supervisor and
> request "some way we can resolve this so we are both happy."
[snip]

My personal suspicion is that the impression was left with the
agent that there was an expectation of being allowed on the original
flight, which really wasn't gonna happen. The agent, for a variety
of reason, probably took a very hard stance and therefor missed an
opportunity to explore other options. The agent on the phone at the
800 number gave really poor advice too, especially if that agent
was aware that the documents could be retrieved that morning.

The solution to this was so straight forward, that it is hard to
understand how 2 different folks at USAir missed it. Which is what
makes the whole story hard to understand to many folks around here.

"philipj" <ytedone@bigpond.com> wrote in message
news:Cih9b.103394$bo1.11253@news-server.bigpond.net.au...
> why don't you all bugger off and have your argument somewhere else ? -
this
> is getting very boring and , as I predicted a few posts ago, very
personal.
> I want to read about latin -american travel. Anyone else of the
same
> view ?
>
> philip

Booking travel is not related? How interesting.

The issues with best fares vs. flexibility and, of course, ticket brokers,
are very germane.

Ray Lozano <raylozano@eudoramail.com> wrote in message news:<Gc%8b.411
>
> >> If you think I'm illiterate, you haven't read my other posts. 100 to
> >> 1 I went to a better college than you.
>
> P.S. Aren't Puerto Rico, Cuba, Cancun, Guatemala, and Belize considered
> Caribbean AND Latin American?


Umm, well, no. Belize is the former British Honduras, with English as
its official language. Its not Latin American in any respect. I
don't know many people who consider Guatemala to be Caribbean,
although technically it does border on the Caribbean sea, as would
several other countries you don't mention. Cancun, a city listed
among countries, is on the Carribbean, as are lots of other places in
Mexico. Cuba is a communist dictatorship where US Airways isn't
allowed to fly in the first place, but you are correct that Puerto
Rico is undeniably Carribbean and Latin American. Congratulations.

However, you took a minor dispute, caused by your failure to read and
follow simple rules, and cross-posted it to groups
everywhere US Airways flies. And have expounded upon it with
simplistic rants about your childlike political and economic views.

Ray Lozano wrote:
>
> Subject: Settled: US Airways was fair.

Now go back to small.biz/engineering, cross post there.

"Robert \"Doc\" Adelman, C.I.D." <lawyers-guns-money@att.net> wrote in message news:<3F67940D.DC0479D5@att.net>...
> Ray Lozano wrote:
> >
> > Subject: Settled: US Airways was fair.
>
> > To the newsgroup participants who either supported my position as a
> > customer, or challenged me fairly or with genuine humor, I thank you.
>
> I still make that count 279 (challenged) to 1 (support)
>
> >
> > To the newsgroup royalty with encyclopedic knowledge on virtually every
> > subject known to man, who dismissed me as a fool: There are some great
> > recipes for crow over on rec.cooking.
>
> So now you're in love with USAir and proclaim them "fair" because they
> got tired of you and apparently they couldn't (or wouldn't) check GOOGLE
> Groups and see how you fared in the Court of the Internet.
>
> Sorry Ray- If I were them, I would have written you a check a whole
> lot earlier and barred you from flying on the airline ever again.
>
> If you like USAir, you're gonna love Kingston.
>
> Send us a report on your next trip. TSA has been advised. Shoulda
> stayed in Hoboken.
>
> And this from an NRA member?

Whoever said I had a problem with US Airways? Send the money anyway.
My kids need shoes.

Cheers,
Ray Lozano

On Tue, 16 Sep 2003 19:48:39 GMT, Ray Lozano
<raylozano@eudoramail.com> wrote:

>Subject: Settled: US Airways was fair. (was Re: US Airways is predatory.
>My advice: Do not fly on US Airways.)
>
>
>Esteemed newsgroup:
>
>I am pleased to announce that I was contacted today by US Airways and
>offered a full refund, plus consideration, for the problems I
>encountered en route to Jamaica.
>
Does that mean this thread will disappear soon? I certainly hope so.