 Positive view on US Airways
Just to add my own two cents worth of praise for US Airways, last year I flew with them from SFO-LAS and back again 5 days later.
Our suitcases were weighted up to the international limits of 70lbs rather than the US domestic limit of 50lbs (which we weren't
aware of being from UK but should have been!).
US Airways brought this to our attention but did not charge us any excess baggage fee for either flight.
Both flights were on time and check-in was straightforward and painless. The ground staff and flight staff were very courteous and
seemed to be genuinely focused on customer satisfaction.
I would fly US Airways again without any hesitation.
Jim
"Nobody" <nobody@nobody.org> wrote in message news:88357$463ab27c$cef8887a$6008@TEKSAVVY.COM...
> Usually one always hears about airline complaints.
>
> Yesterday, I have had a very pleasant experience on the phone with US Air. Due to an illness in family becoming a death in the
> family, travel plans had to be changed, and the guy on the phone worked VERY HARD to find an ffordable way to make a last minute
> change. (We are talking about him calling back an hour later and still working hard to find any option on varous star alliance
> airlines).
>
> In these days of no-frills carriers and legacy carriers trying to out-nofrill the nofrill airlines, it was quite refreshing to see
> staff still able to really help in such difficult times. This person was based in Pheoneix, so I assume he may have been from
> America West.
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