LHR T4 BA Baggage Fiasco

whitely525.uk wrote:

> Anyone thinking of flying through LHR T4 with BA: Don't..!
>
> There is a humungous fiasco with lost baggage running for > 10 days.

Barely a day seems to go by without some kind of fiasco involving BA
and LHR these days.

There could do with being some regulatory involvement to reduce usage
prior to T5 opening to give some spare capacity...

Neil

<whitely525.uk> wrote in message
news:1167232369.373691.319710@79g2000cws. ...
>
> Anyone thinking of flying through LHR T4 with BA: Don't..!
>
> There is a humungous fiasco with lost baggage running for > 10 days.
>
> If you have a flexi ticket: cancel and re-route ASAP.
>
> If you have no alternative: do not check-in a bag, it will be MUCH
> easier. Or check-in bag full of dead weight and worn out clothes you
> don't need (then you can still claim compensation when it is lost...!).
>

I work at LHR and this problem was already there.
4 days before the bad weather set in, there were already approximately
10,000 bags "mislaid" in Terminal 4 and another 1000 in Terminal 1.
This is due to new working practises and conditions being imposed as part of
a trial which have cut staffing levels, changed procedures and therefore it
has seriously disrupted the operation.

Management are trying to bring in a new working practice which has been
designed for Terminal 5 (allegedly) and yet, despite serious concerns from
staff and unions, are determined to impose this practise into the archaic
Terminal 1.



Since this "trial" has been in place, BA's performance has dropped
dramatically. Flights are delayed and baggage is missing their
departures...and yet, management do not seem to care, or want to rectify the
problem.



Rob

"Miss L. Toe" <missltoemissltoe@m> wrote in message
news:459bd183$0$97255$892e7fe2@authen.yellow.readf reenews.net...
>
> <whitely525.uk> wrote in message
> news:1167290400.971569.145880@42g2000cwt. ...
>>
>> Mike Hunt wrote:
>> > whitely525.uk wrote:
>> >
>> > > Anyone thinking of flying through LHR T4 with BA: Don't..!
>> > >
>> > > There is a humungous fiasco with lost baggage running for > 10 days.
>> > >
>> > > If you have a flexi ticket: cancel and re-route ASAP.
>> > >
>> > > If you have no alternative: do not check-in a bag, it will be MUCH
>> > > easier. Or check-in bag full of dead weight and worn out clothes
>> > > you
>> > > don't need (then you can still claim compensation when it is
> lost...!).
>> > >
>> >
>> > I see. They are having problems with baggage, so you recommend
>> > committing fraud.
>>
>> Hardly.
>>
>> The fraud is BA do NOT TELL you they have problems when before you
>> check-in, even though they KNOW they have a COMPLETE BREAKDOWN at LHR
>> T4. The loss to customers could be avoided or dramatically reduced.
>> But BA no longer care about their own reputation, I guess they figure
>> it is now so low it can no longer be damaged.
>>
>> And it is nothing compared to how much time BA have stolen from their
>> customers over Christmas for which they offer ZERO compensation.
>>
>
> I would suggest that you sue the creator of the fog...
>
>
It was lucky for BA's incompetent management that they had something to use
as an excuse
..

My family and I had the misfortune of being there on Dec. 21st. We
flew in on American Airlines from the U.S. and were supposed to
transfer to a BA flight to Paris. AA did not tell us when we left the
US that our flight from London to Paris had already been canceled. We
were just dumped in London to fend for ourselves and had to purchase 4
Eurostar tickets to get to Paris to meet our daughter who was already
on her way there from Turkey at the time we landed in London.
We waited for nearly 3 hours for our bags. We got 2 of the 5 we
checked when we left our home town. We were in France for 10 days. My
wife and son had no clothes other than the ones they wore on the plane.
We filed a claim or notice of lost baggage before we left Heathrow
that day. As of today, Jan. 4th, we still do not have our bags and
have not heard from anybody - either AA or BA, about our lost bags.
The airlines take your money, then leave you stranded. Fog may have
been a legitimate reason to cancel our flight from London to Paris, but
there is no reason AA could not have told us it had been canceled
before we made the decision to get on a plane to London. And fog is
not responsible for our bags being missing for more than 2 weeks now.