Tom K

"Tobie Gerbrandt" <chezbull@shaw.ca> wrote in message
news:1tOhk.128738$gc5.26503@pd7urf2no...
>
>
>>
>> "Tobie Gerbrandt" <chezbull@shaw.ca> wrote in message
>> news:Z6Ihk.128334$gc5.1238@pd7urf2no...
> >>
>>> If I hear the CD or any of the wait staff or stewards make these
>>> comments about the cards, I make a point of mentioning that in the
>>> "additional comments" area, and answer the questions the way I truly
>>> feel about the question. If any item deserves a failing grade, I'll be
>>> damned if I am going to mark it "Excellent!" just because the CD says I
>>> should.
>>>
>>> Just my opinion!
>>>
>>> Tobie>>>>on an Island in the Pacific
>
> "Tom K" <tkanitra@> wrote in message
> news:48879ae7$0$20901$607ed4bc@cv.net...>
>> Can you give us examples of people deserving failing grades on a cruise?
>>
>> I'm not sure I've seen service that deserves a failing grade on any of
>> our cruises, with the possible exception of the concierge on the Liberty
>> of the Seas.
>>
>> --Tom
>>
>
> Hi Tom K
>
> On one cruise we were on, we had a Handicap cabin. Our room steward was
> about the worst that could possibly be.
>
> 1. The ice bucket was almost never filled. I took to finding the dolly
> in
> the hall and getting my own ice, because I knew it wouldn't be done.
>
> 2. The sheets were not changed by mid -week. We mentioned it and he said
> he had changed them which was not true, the tear that was in my sheet the
> first night was still there.
>
> 3. The fold-up shower chair had not been cleaned in weeks and mould was
> growing on the tiles behind it.
>
> 4. We had mentioned these things, along with the blood spots on the wall
> and he did nothing about it till we called the Head Housekeeper, and
> showed
> her all these things personally.
>
> This is one exterme example of BAD service, it improved imensely after the
> Head Housekeeper came.
>
> I have rarely, on 50+ cruises rated the very lowest mark, but you asked
> for
> an example. There it is. Mostly we have had exemplary service both from
> the cabin staff and the dining room staff, and I have made favorable
> comments, and even tipped extra when the service was outstanding. I
> usually
> make a point of including the name of the person who does a good job in my
> report brcause those things are noticed and these members of the staff are
> treated accordingly by the higher-ups, but I refuse to elevate the
> comments
> above what I think they deserve.
>
> Tobie>>>>on an Island in the Pacific

Gotta agree... that was unacceptable. I guess my thought process was that
most of us would try to correct something before it got to the point of a
failure... which you obviously did. Still... I'd have to agree with your
rating in this case.

--Tom