 Comments forms
"Tobie Gerbrandt" <chezbull@shaw.ca> wrote:
>
>
>>
>> "Tobie Gerbrandt" <chezbull@shaw.ca> wrote in message
>> news:Z6Ihk.128334$gc5.1238@pd7urf2no...
> >>
>>> If I hear the CD or any of the wait staff or stewards make these comments
>>> about the cards, I make a point of mentioning that in the "additional
>>> comments" area, and answer the questions the way I truly feel about the
>>> question. If any item deserves a failing grade, I'll be damned if I am
>>> going to mark it "Excellent!" just because the CD says I should.
>>>
>>> Just my opinion!
>>>
>>> Tobie>>>>on an Island in the Pacific
>
>"Tom K" <tkanitra@> wrote in message
>news:48879ae7$0$20901$607ed4bc@cv.net...>
>> Can you give us examples of people deserving failing grades on a cruise?
>>
>> I'm not sure I've seen service that deserves a failing grade on any of our
>> cruises, with the possible exception of the concierge on the Liberty of
>> the Seas.
>>
>> --Tom
>>
>
>Hi Tom K
>
>On one cruise we were on, we had a Handicap cabin. Our room steward was
>about the worst that could possibly be.
>
>1. The ice bucket was almost never filled. I took to finding the dolly in
>the hall and getting my own ice, because I knew it wouldn't be done.
>
>2. The sheets were not changed by mid -week. We mentioned it and he said
>he had changed them which was not true, the tear that was in my sheet the
>first night was still there.
>
>3. The fold-up shower chair had not been cleaned in weeks and mould was
>growing on the tiles behind it.
>
>4. We had mentioned these things, along with the blood spots on the wall
>and he did nothing about it till we called the Head Housekeeper, and showed
>her all these things personally.
>
>This is one exterme example of BAD service, it improved imensely after the
>Head Housekeeper came.
>
Our first cruise, when we got to our cabin there was an ash tray with
cigarette butts in it in the cabin. It stunk the cabin up. I wanted
to call housekeeping and complain, but Bob wouldn't let me. He said
just dump it in the waste basket, but that wouldn't have gotten rid of
the smell. So I went and found his cart just down the corridor and
put the ashtray on it. That steward wasn't very good about filling
the ice bucket either. But we didn't give the lowest grade, just not
a high one.
>I have rarely, on 50+ cruises rated the very lowest mark, but you asked for
>an example. There it is. Mostly we have had exemplary service both from
>the cabin staff and the dining room staff, and I have made favorable
>comments, and even tipped extra when the service was outstanding. I usually
>make a point of including the name of the person who does a good job in my
>report brcause those things are noticed and these members of the staff are
>treated accordingly by the higher-ups, but I refuse to elevate the comments
>above what I think they deserve.
>
>Tobie>>>>on an Island in the Pacific
>
> |