 Comments forms
>
> "Tobie Gerbrandt" <chezbull@shaw.ca> wrote in message
> news:Z6Ihk.128334$gc5.1238@pd7urf2no...
>>
>> If I hear the CD or any of the wait staff or stewards make these comments
>> about the cards, I make a point of mentioning that in the "additional
>> comments" area, and answer the questions the way I truly feel about the
>> question. If any item deserves a failing grade, I'll be damned if I am
>> going to mark it "Excellent!" just because the CD says I should.
>>
>> Just my opinion!
>>
>> Tobie>>>>on an Island in the Pacific
"Tom K" <tkanitra@> wrote in message
news:48879ae7$0$20901$607ed4bc@cv.net...>
> Can you give us examples of people deserving failing grades on a cruise?
>
> I'm not sure I've seen service that deserves a failing grade on any of our
> cruises, with the possible exception of the concierge on the Liberty of
> the Seas.
>
> --Tom
>
Hi Tom K
On one cruise we were on, we had a Handicap cabin. Our room steward was
about the worst that could possibly be.
1. The ice bucket was almost never filled. I took to finding the dolly in
the hall and getting my own ice, because I knew it wouldn't be done.
2. The sheets were not changed by mid -week. We mentioned it and he said
he had changed them which was not true, the tear that was in my sheet the
first night was still there.
3. The fold-up shower chair had not been cleaned in weeks and mould was
growing on the tiles behind it.
4. We had mentioned these things, along with the blood spots on the wall
and he did nothing about it till we called the Head Housekeeper, and showed
her all these things personally.
This is one exterme example of BAD service, it improved imensely after the
Head Housekeeper came.
I have rarely, on 50+ cruises rated the very lowest mark, but you asked for
an example. There it is. Mostly we have had exemplary service both from
the cabin staff and the dining room staff, and I have made favorable
comments, and even tipped extra when the service was outstanding. I usually
make a point of including the name of the person who does a good job in my
report brcause those things are noticed and these members of the staff are
treated accordingly by the higher-ups, but I refuse to elevate the comments
above what I think they deserve.
Tobie>>>>on an Island in the Pacific |