scootitred

In the case of most TOCs nowadays its not a case of staff bunking off
at the end of the shift if the shop closes 20 mins or so before the
end of the shift. In Crosscountry and presumably Virgins services
where they use the Voyagers, The Retail Service Manager (shop
assistant) has to do a stock check , put the coffee machine through
its cleaning cycle, bag up all the waste sandwiches and milk, count
thir money and then lock the place up. You can't count the money on
the platform as you need to tell the computer how much money you have
and it will then give you a print off telling you how wrong you are.
This has to be done by the time you get to the terminating station or
by the station you are due to get off otherwise you may get
overcarried to somewhere you don't want to go

Both Virgin WC Voyager services and Arriva XC have the 8pm closing
time (Introduced by Virgin) but the shop can be open longer depending
on the RSMs diagram so shops can be open til about 2130 or 2200.
UNFORTUNATELY Arriva XC have now seen fit to restrict the shop opening
even more by closing it west of Plymouth AND north of Edinbrough so
passengers to / from Dundee Glasgow and Penzance have to wait or
starve due to company policy