 Pay at Destination
Ray Murphy wrote:
>
> RM: We don't actually ~have~ a problem. It's railways that are cutting
> corners and trying to make a profit out of a public service without
> adequate staff, who have a ticketing problem of their own making.
>
> More and more passengers will avoid their crummy systems while they
> risk being arrested, summonsed and convicted for not knowing the rules
> and not having the correct ticket, or risk being assaulted on or near
> railway property because of insufficient staff. It seems as if they
> are totally clueless about what travelling customers need and want.
>
What customers want for a rail system is easy.
They want to turn up at a station when it suits them, wait 2 or 3
minutes maximum, then whisked to their destination with a minimum of
stops, fuss and in relative comfort.
"Knowing the rules" (whatever you mean by that I have no idea - perhaps
you are talking about feet on seats. That is a manners issue and should
not need laws. But I concede we live in a real world)) or worrying about
the right ticket or personal safety should not be issues that the
average passenger should not have to even think about.
The vast majority of passengers can & do have no trouble obtaining the
correct ticket for their journey and indeed are willing to pay a fair
price for it.
Most ticket systems do provide adequately for most people, the question
is how to deal with the small minority who intentionally or mistakenly
defraud the system?
Having multiple ticket inspectors pouncing on one person, hardly seems
like a solution. Speeding motorists aren't treated like that.
Kevin Martin
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