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11th May 2008, 06:26 AM

<trackmiles@> wrote in message
news:88c2cc21-c0ef-4f72-8550-ad0ae20ddbfe@c65g2000hsa..com...
> On 10 May, 22:11, "Tim Rogers" <nos...@sapm.net> wrote:
>> <j.p.har...@talk21.com> wrote in message
>>
>> news:8693454c-491b-4385-95ce-41d31bae8f1c@p25g2000hsf..com...
>>
>>
>>
>>
>>
>> > On 10 May, 17:54, "Tim Rogers" <nos...@sapm.net> wrote:
>> >> "Tim Rogers" <nos...@sapm.net> wrote in message
>>
>> >> Also interestingly I was told a little while ago by a member of staff
>> >> who
>> >> works in the ticket office at Chester that staff had been instructed
>> >> not
>> >> to
>> >> issue Shotton to London tickets in the morning (surely this is not
>> >> allowed)
>>
>> >> They were also told not to sell car parking tickets to those that had
>> >> bought
>> >> Shotton to London tickets in advance either!!! (also a wrong I would
>> >> have
>> >> thought)
>>
>> >> I thought that ticket offices had to issue any ticket the customer
>> >> asked
>> >> for
>> >> and not make judgements on the validity of such tickets?
>>
>> >> Tim
>>
>> > First Great Western at Reading refuse (are under instruction not) to
>> > issue tickets for travel solely within Greater London - e.g. single/
>> > return tickets as well as in-boundary travelcards - even on production
>> > of a valid ticket for travel into London.
>>
>> > I assume this is due to some revenue risk issue and the inability of
>> > their staff to carry out full and thorough ticket checks between
>> > Reading and Paddington (both gated).
>>
>> Hmm! Aren't booking offices supposed to offer impartial retailing?
>>
>> Tim
>
> They are - but an enquiry at Chester along the lines of "What's the
> cheapest ticket from here to Euston for a train arriving before
> 10.30?" would only require them to look at the Chester - London ticket
> range and not tickets from other stations that "may" let the user get
> away with a lower fare - nor do they have to look at every possible
> range of combinations of tickets that may lower the fare. Imagine how
> long this would take - and the complexities involved with every
> alternative route and every possible split or splits of the tickets?
>
> Tony

Tony,

What I am saying is that apparently staff at Chester were told to refuse to
issue a Shotton to London ticket if a passenger asked for one. That has got
to be wrong?

Tim
>

11th May 2008, 06:26 AM	#6 (permalink)
Tim Rogers Guest Posts: n/a Classified Rating: % ()	Virgin to end North Wales fares loophole <trackmiles@> wrote in message news:88c2cc21-c0ef-4f72-8550-ad0ae20ddbfe@c65g2000hsa..com... > On 10 May, 22:11, "Tim Rogers" <nos...@sapm.net> wrote: >> <j.p.har...@talk21.com> wrote in message >> >> news:8693454c-491b-4385-95ce-41d31bae8f1c@p25g2000hsf..com... >> >> >> >> >> >> > On 10 May, 17:54, "Tim Rogers" <nos...@sapm.net> wrote: >> >> "Tim Rogers" <nos...@sapm.net> wrote in message >> >> >> Also interestingly I was told a little while ago by a member of staff >> >> who >> >> works in the ticket office at Chester that staff had been instructed >> >> not >> >> to >> >> issue Shotton to London tickets in the morning (surely this is not >> >> allowed) >> >> >> They were also told not to sell car parking tickets to those that had >> >> bought >> >> Shotton to London tickets in advance either!!! (also a wrong I would >> >> have >> >> thought) >> >> >> I thought that ticket offices had to issue any ticket the customer >> >> asked >> >> for >> >> and not make judgements on the validity of such tickets? >> >> >> Tim >> >> > First Great Western at Reading refuse (are under instruction not) to >> > issue tickets for travel solely within Greater London - e.g. single/ >> > return tickets as well as in-boundary travelcards - even on production >> > of a valid ticket for travel into London. >> >> > I assume this is due to some revenue risk issue and the inability of >> > their staff to carry out full and thorough ticket checks between >> > Reading and Paddington (both gated). >> >> Hmm! Aren't booking offices supposed to offer impartial retailing? >> >> Tim > > They are - but an enquiry at Chester along the lines of "What's the > cheapest ticket from here to Euston for a train arriving before > 10.30?" would only require them to look at the Chester - London ticket > range and not tickets from other stations that "may" let the user get > away with a lower fare - nor do they have to look at every possible > range of combinations of tickets that may lower the fare. Imagine how > long this would take - and the complexities involved with every > alternative route and every possible split or splits of the tickets? > > Tony Tony, What I am saying is that apparently staff at Chester were told to refuse to issue a Shotton to London ticket if a passenger asked for one. That has got to be wrong? Tim >